Trust and Safety

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We take our responsibility as Pitchforkd's stewards very seriously. It's our job to provide a system deserving of your trust — by proactively screening for potential problems, by investigating issues brought to us by our community, and by still being exceedingly clear that even with these steps not every movement will go as planned.

Our goal is to provide a safe and trusted platform where people are honest and open with one another as they collaborate to bring cooperative movements to life.

What everyone should know

Pitchforkd is not a store. People aren't buying things that already exist — they're contributing to a movement. Starting a movement isn't always easy. Some movements will go wonderfully, and others will run into obstacles. Be prepared for a little bit of each.

Some movements won't go as planned. Even with a founder's best efforts, a movement may not work out the way everyone hopes.  Pitchforkd founders have a remarkable track record, but nothing's guaranteed. Keep this in mind when you back a movement.

What we do

We listen.  Our Trust & Safety team is always watching over the platform and reviewing reports from the community. Our community helps us make sure this is the safest, most effective platform around.

We monitor the system. Our Trust & Safety team uses complex algorithms and automated tools to identify and investigate suspicious activity on movements.

We take action. Sometimes that just means asking someone to fix a problem. But when we find users or movements that abuse the system, we don't hesitate to suspend them.

General security tips

Protect your information. Be careful what information you post in public parts of the internet, and keep sensitive data close. If you’re ever unsure which parts of Pitchforkd are public, our Privacy Policy can help.

Beware of "phishing." Phishing is when someone pretends to be a business you trust and asks for sensitive information. Pitchforkd will never ask for your Social Security number or full payment information over the phone or by email, and the only place we'll ask you to enter your password is on Pitchforkd's log-in screen. If anyone asks you for this information, or you think you've received a scam or hoax email from someone pretending to be affiliated with us, don't respond — just let us know.